At DreamBet, we believe online entertainment should be enjoyed in a healthy and safe way. Responsible gaming is more than a slogan — it is a core principle we uphold in every platform decision, from product design to member support.
DreamBet equips every member with practical, easy-to-use control tools — because we believe the best control is the control that stays in your own hands.
Set the maximum deposit amount you can make in a day, week, or month. You may lower this limit at any time, while increases will take effect after 24 hours as an added safety measure.
Set a time limit for each of your gaming sessions. When the time limit is reached, the dreambet system will send a warning and automatically end your session so you can take a break and reassess.
Choose to take a break from the platform for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions on your dreambet account.
If you feel you need a longer break, you may apply for self-exclusion for 6 months, 1 year, or permanently. Your account will be fully locked and cannot be reopened until the period expires.
You may opt out of receiving any marketing, promotional, or advertising communications from DreamBet at any time through your account settings. Your decision will take effect immediately.
Set the maximum loss amount you are willing to bear within a given time period. Once this limit is reached, the system will automatically block any further wagering until the next period begins.
Need help now? The dreambet support team is available 24/7.
Access Account SettingsAt DreamBet, online gaming is a form of entertainment — not a solution to financial problems or an escape from daily stress. We understand that a small number of users may struggle to manage their playing habits, which is why we built this platform with robust control tools from the ground up.
Dreambet is designed to deliver a fun and responsible experience. This means we actively monitor usage patterns, provide clear information about gambling risks, and offer easy exit options for anyone who feels they need a break or additional support. We do not provide control tools merely because the law requires it — we do it because we genuinely care about every member who trusts our platform.
DreamBet also partners with recognised responsible gambling support organisations to ensure our members have access to professional help whenever needed. We believe a responsible gambling industry starts with operators who take proactive action — not wait for problems to arise.
All dreambet responsible gaming control tools are accessible directly through your account settings. Most limits can be reduced immediately, while self-exclusion requests are processed within 24 hours.
It is important to understand that online gambling involves real financial risk. Every time you play, you should set a clear budget, stick to your limits, and play only with money you can afford to lose. Never use emergency savings, loans, or money intended for your family's basic needs for gambling.
Activating responsible gaming tools on dreambet is straightforward and can be done on your own without contacting customer support. Here are the steps to use our key control tools:
Access your account via the DreamBet website or mobile app using your username and password.
Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose from the list of available control tools: deposit limits, session time limits, loss limits, self-break, or self-exclusion.
Enter your desired limit amount or break duration. For financial limits, set an amount that truly reflects your means — not just a large number.
Review your settings and click "Confirm". You will receive a confirmation email and the changes will be enforced according to the specified timeline.
Please note: reducing a limit or activating a self-break takes effect immediately. However, any increase to a limit or cancellation of a self-break requires a 24- to 48-hour waiting period as an additional safety measure.
Decreases: immediate. Increases: after 24-hour verification. Available for daily, weekly, and monthly limits.
Activated immediately. The system will send an alert 10 minutes before the session time expires so you can save your game progress.
Takes effect within 1 hour of request. Options available: 24 hours, 3 days, 7 days, or 30 days.
Processed within 24 hours. Options: 6 months, 1 year, 3 years, or permanent. Account fully locked with no exceptions.
One of the most important steps in responsible gaming is recognising the early signs of problem gambling — whether in yourself or someone you care about. Problem gambling rarely happens suddenly; it typically begins with small behavioural changes that gradually become more noticeable.
Borrowing money, using savings, or sacrificing basic family needs for the purpose of gambling.
Continuing to play or increasing your bet amount in hopes of recovering losses — this is a serious warning sign.
Feeling anxious, irritable, or distressed when unable to play, or after a gambling loss.
Prioritising gambling over time with family, friends, or your work responsibilities.
Concealing your gambling activity, the amounts wagered, or losses from your loved ones.
Constantly thinking about gambling, planning ways to obtain money to play, or finding it difficult to focus on daily tasks.
If you recognise two or more of the signs above in yourself, we encourage you to use the dreambet self-exclusion tool and seek professional support immediately. Taking that first step is the most important one.
Answer the following questions honestly. This is a self-assessment tool designed to help you understand your relationship with betting. If you answer "Yes" to three or more questions, we strongly encourage you to contact the DreamBet support team or seek professional help.
Have you ever gambled with more money than you originally planned?
Have you ever lied to a family member or friend about your gambling activity?
Have you ever felt the need to increase your bet amounts to get the same level of excitement?
Have you ever tried to stop or cut back on gambling but failed to do so?
Has betting ever caused financial, relationship, or work-related problems for you?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you feel anxious or uncomfortable when trying to cut down or stop betting?
Have you ever used gambling as a way to escape from problems or negative feelings?
This is a general self-assessment and not a medical diagnosis. If you are concerned about your betting habits, please consult a healthcare professional or a relevant support organisation for a more thorough evaluation.
DreamBet strictly prohibits individuals under 18 years of age from registering or using our platform in any capacity. Our identity verification (KYC) process is specifically designed to ensure all members have reached the minimum required age before accessing any games.
Anyone who registers or allows another person to use a dreambet account on behalf of an individual under the age of 18 may face legal action and permanent account closure without balance refund.
If you or someone you know needs help with a gambling problem, there are various support resources available to contact. dreambet works with recognised support organisations to ensure our members have access to the help they need.
A 12-step programme for individuals facing problem gambling. Meetings are available throughout Peninsular Malaysia, free of charge.
A family and individual helpline operated by the Malaysian Department of Social Welfare — available 24 hours a day, 7 days a week.
Get a referral to a registered counsellor specialising in behavioural addiction through the Malaysian Board of Counsellors (LKM).
Our dedicated responsible gaming support team is ready to help you activate control tools, process self-exclusions, or simply have a conversation.
Asking for help is a sign of strength, not weakness. Many people have successfully overcome problem gambling with the right support. You do not have to face it alone — dreambet and the support organisations above are with you every step of the way.