At dreambet, your privacy is not merely a legal obligation — it is our sincere commitment to every member. We are transparent about how your personal data is collected, used, protected, and managed across every aspect of your platform experience.
The dreambet Privacy Policy is built on six strong principles that ensure your personal data is always in safe hands.
All data transmitted between your browser and dreambet servers is protected with 256-bit SSL encryption. Sensitive data such as financial information is stored with an additional layer of encryption.
Dreambet has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
You have the right to access, update, transfer, and delete your personal data at any time through your account settings or by contacting our team.
The dreambet security system is monitored around the clock by our team of cybersecurity experts. Any suspicious activity is detected and addressed immediately.
Our operations fully comply with the Personal Data Protection Act (PDPA) and relevant international data protection standards to safeguard your rights.
Dreambet only retains your data for as long as necessary for service and legal compliance purposes. Data that is no longer needed is securely deleted.
This Privacy Policy is published by dreambet and applies to all users of the dreambet.vu website, the dreambet mobile app, and all related services provided by us. It describes how we collect, process, store, and protect your personal data across every interaction you have with our platform.
We understand that your trust is our most valuable asset. That is why dreambet operates with complete transparency in all matters relating to data management. We do not use confusing technical language or hidden terms — what you read here is an accurate reflection of our actual practices.
This Privacy Policy should be read together with Terms and Conditions and policies Responsible Gaming dreambet. Together, these three documents form a complete framework governing the use of our platform.
By registering a dreambet account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform and contact our team to close your account.
Dreambet collects various types of personal data depending on how you interact with our platform. Below is a detailed overview of the data we collect and why we need each category:
| Data Category | Example Information | Collection Methods | Status |
|---|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC | Mandatory |
| Contact Data | Email address, phone number, residential address | Registration, profile updates | Mandatory |
| Financial Data | Bank account details, transaction history, payment methods | Deposit & withdrawal process | Mandatory |
| Usage Data | Betting history, games played, session duration | In-platform activity | Automatic |
| Technical Data | IP address, device type, browser, operating system | Server logs, cookies | Automatic |
| Communication Data | Support chat records, emails, complaints | Customer support interactions | Situation |
Dreambet does not collect special category data such as your health information, religious beliefs, political views, or sexual orientation. We also do not collect biometric data unless you voluntarily use the biometric authentication feature on your device to log in to the dreambet app.
Dreambet only processes your personal data for legitimate and specific purposes. Every piece of information we collect has a clear purpose and will not be used beyond the stated scope without your consent.
You may withdraw consent to receive marketing communications at any time via the notification settings in your account or by clicking the "unsubscribe" link in any promotional email we send.
Dreambet does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share your information with trusted parties in order to deliver the services you have requested.
Dreambet does not share your data with advertising networks, data brokers, social media platforms, or any third party for commercial profiling purposes. Any claims to the contrary are false.
Every third-party service provider we engage is required to sign a data processing agreement that binds them to the same high protection standards as dreambet's internal standards. They are not permitted to use your data for any purpose other than what we direct.
Data security is not an afterthought at dreambet — it is at the core of how we build and operate our platform. We continuously invest in the latest security technologies and practices to keep your data safe.
While we implement comprehensive security measures, no system in the world can guarantee 100% safety at all times. You also play an important role by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
In the event of a data breach affecting your personal information, dreambet will notify you within 72 hours of detecting the incident, in accordance with applicable legal requirements. The notification will include details of the incident, the data affected, and steps you should take.
Dreambet uses cookies and similar tracking technologies to enhance your experience on our platform. We want you to clearly understand what we use and why.
You can manage your cookie preferences through the cookie settings available at the bottom of our website, or via your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
Dreambet respects your rights as the owner of your personal data. You have full control over the information we hold about you, and we make it easy to exercise those rights.
Requesting a copy of all personal data we hold about you in a readable format.
Updating or correcting any inaccurate or outdated data in your profile.
Requesting the deletion of your personal data when it is no longer needed, subject to legal obligations.
Object to the processing of your data for direct marketing purposes or certain legitimate interests.
Receiving your data in a structured, machine-readable format for transfer to another provider.
Requesting that we restrict the processing of your data in specific situations while an issue is being resolved.
To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond within 30 calendar days from the date your request is received.
Dreambet adheres to the principle of data minimisation — we only retain your data for as long as genuinely necessary. Retention periods vary depending on the type of data and its processing purpose.
Upon expiry of the retention period, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.
In the course of our global operations, your personal data may be transferred to and processed in countries other than Malaysia. dreambet ensures that any such transfers are carried out with adequate safeguards in place.
Safeguards we apply to international transfers include:
Dreambet will not transfer your personal data to any country that lacks adequate data protection without appropriate additional safeguards in place.
Dreambet is a platform intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover that data from a person under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who find that their child has registered a dreambet account are encouraged to contact us immediately.
If you suspect a minor is using the dreambet platform, please report it to us immediately via our privacy email. We take child protection seriously and will respond promptly.
Dreambet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or product improvements. Any material changes will be communicated to you through the following means:
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the dreambet platform after any amendments are published indicates your acceptance of the updated terms.
If a proposed amendment materially and adversely affects your privacy rights, we will seek your renewed consent before the amendment takes effect on your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
For official privacy enquiries and rights requests:
For general assistance and account enquiries:
You also have the right to lodge a complaint with the relevant data protection authority in your country if you believe that the processing of your personal data violates applicable data protection laws. However, we encourage you to contact us first so that we can resolve any issues directly.